Customer Service Training

Put your smiling face on!

Customer Service Training

This Customer Service training will be tailor-made to your organization's needs.

Learn how to provide excellent service standards. Through practical group exploration, self- awareness exercises and Role Play explore key principles, communication skills and powerful techniques for confident, successful customer interactions, face to face or over the phone. Understand the importance of professional, polite, polished performance standards. Learn how to establish your customer's needs quickly and effectively, how to provide a loyal and lasting first impression and how to build your customer connections.

Put Your Smiling Face On!

What will the CUSTOMER SERVICE TRAINING course cover?


  • Dealing with customers positively for maximum impact
  • Projecting a positive professional image
  • Creating the right first impression
  • Active listening
  • Boost your confidence in managing customer interactions
  • Body Language - understand different customer behavior
  • Role Play - play out work scenarios to enhance a particular learning or skill
  • Personal Development – mind yourself so you can mind the customers

The course covers:


  • Dealing with customers positively for maximum impact
  • Projecting a positive professional image
  • Creating the right first impression
  • Active listening
  • Boost your confidence in managing customer interactions
  • Body Language - understand different customer behavior
  • Role Play - play out work scenarios to enhance a particular learning or skill
  • Personal Development – mind yourself so you can mind the customers

The training is available in many forms such as Days of Play (1-3 days) or intensive Power Hour sessions (2-4 hours) and will be tailored towards the needs of your company and the individual participants.

For a Quote and Availability please email:

lisa@littleenginecommunications.ie

Or call us on: +353 (0)86 3035973

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